The financial burden placed on patients continues to be a challenge for healthcare providers. From collections to patient satisfaction, financial challenges are increasing as your patients take on more responsibility for out of pocket costs. Patient financing provides a simple solution that reduces financial risks to your organization while offering your patients a convenient and affordable way to pay their medical expenses.

Health Services Financing (HSF®), by CommerceHealthcare®, is a flexible patient lending program that combines both technical functionality and financing, delivering a complete and more affordable solution. It requires minimal technical implementation for your team and integrates seamlessly with your patient management or revenue cycle system. HSF® acts as a complement or alternative to your medical payment programs, offering an open line of credit to patients during any point in the billing cycle. And since CommerceHealthcare® is a division of Commerce Bank, it brings both the security and scalability of a bank to your patient financing program.

A financial solution for Patients and Providers

Patient financing with HSF® offers patients an affordable payment option over a longer term. It reassures patients with a low or no interest loan program and delivers a better patient financial experience.

A patient’s financial experience is another element of patient satisfaction and is becoming increasingly critical to your organization’s reimbursement. HSF® provides a long-term, efficient lending program as part of your patient payment platform. Additionally, this simple and fast approach to patient lending eases the burden on revenue cycle staff and removes revenue cycle costs.

Putting the focus on care, not collections

Watch how HSF® gets healthcare providers out of the business of banking and gives patients peace of mind.

How it works

Payment options discussed with patient. Patient verbal acceptance. Enroll patient and submit charges. Commerce funds provider 100% of changes. Provider posts funds to patient account. Commerce Bank Loan Servicing sends patient a welcome letter, including disclosures, and handles all servicing thereafter.

Provider Benefits

  • Full funding increases operating margins

  • Accelerated cash flow removes the need to wait months for adjudication and follow-up

  • Transaction fee refund for defaulted account balances

  • Improved patient experience provides better, simpler payment solutions

  • Dedicated support teams handle all patient inquiries

  • Optional patient self-enrollment portal available free of charge

Patient Benefits

  • No credit check required

  • Simple, fast enrollment process over the phone or in person (no paperwork)

  • Finance multiple transactions on one open line of credit

  • One monthly payment

  • Reduced confusion with a consolidation of charges in one statement

  • Online enrollment available

  • HSF® account access available online or through mobile app

"Commerce understood patient needs and developed a truly humanitarian solution that helps ease their minds and support their recovery." Director, Treasury Services

Case Studies