Healthcare Lockbox Services

Healthcare lockbox services are essential for healthcare systems, hospitals and physician practices overloaded with slow, time-consuming paper-based payments. Lockbox services streamline your revenue cycle, reducing manual back-office insurance and patient payment posting processes and enhancing the claim-to-payment life cycle. Your hospital or practice will process payments faster, which also means you get paid sooner.

You also need a lockbox solution that meets your organization’s growing needs to reduce costs and improve quality of care. Healthcare lockbox service from CommerceHealthcare® is designed to deliver a simple cost-effective, compliant solution that speeds cash flow.

A faster, cost-effective process

CommerceHealthcare® lockbox service is designed specifically for healthcare providers. It offers scalability and improves efficiency by enhancing your revenue cycle process and optimizing your staff’s time.

Key Benefits of Healthcare Lockbox

  • Utilizes virtual posting workflows to improve remittance posting and correspondence follow up

  • Online access to seven years of images, data and audit trails to help facilitate compliance

  • Reduces risk of duplicate posting

  • Decreases internal processing costs while increasing cash flow

  • Mitigates potential risk of theft, fraud, or error

Healthcare Lockbox Services improves payment posting

How it works

  • Incoming insurance and patient payments collected and deposited daily, eliminating a manual payment posting process for your staff.

  • Your lockbox deposits are timed to meet critical check clearing deadlines.

  • High-speed imaging technology captures images of payments and correspondence such as patient stubs and Explanation of Benefits (EOBs) from payers.

  • Web-based portal with customized workflows, expediting follow-up and item resolution.

  • Portal provides visibility of claim-to-payment life cycle with seven years of archived data.

  • Searchable documents or image indexed files integrated with your medical billing platform or image software.

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Empower Receivable Management Through Automation

Interested in learning how you can reduce costs associated with lockbox fees and manual paper payments? Discover how RemitConnect® can automate your entire remittance and payment reconciliation process, saving you time and money.

Learn More


Enhanced lockbox services

  • Customizable workflows for insurance and patient payment posting, denial management and correspondence processing.

  • Search by payer name, patient ID number, date of service and other EOB information.

  • Search, view and print lockbox batches.

  • Reconciliation reports available to simplify balancing.

  • Payment research through web-based portal.

  • Robust audit tracking and noting capabilities.

  • Prevent posting errors through automated control total for posting and transactions count.

Bringing healthcare and finance together

CommerceHealthcare® is committed to your organization’s success in healthcare’s increasingly challenging financial environment. The CommerceHealthcare® team consists of highly-experienced healthcare and finance professionals. Their goal is to collaborate with you to deliver customized healthcare financial solutions that meet the specific needs of your organization and patients.