Processing patient refunds can be costly, complex, and time-consuming.
The CommerceHealthcare team understands that issuing checks and managing unclaimed funds is a hassle. The process is slow, antiquated and can be confusing for patients.
Introducing PreferPay®, a new approach to patient refunds.
PreferPay® leverages the power of electronic payments to give patients faster access to funds, while reducing the time your staff spends on managing and issuing overpayments.
PreferPay® provides patients with an automated, mobile friendly portal. Patients can quickly and easily choose the way they want to receive their refund, including ACH and Direct Debit options.
PreferPay®’s convenient options don’t require patients to create an account, username or password.
Faster electronic payment options get refunds to patients in minutes, eliminating the hassle of waiting for and depositing mailed checks.
PreferPay® helps your organization by reducing costs and time spent managing and processing refunds.
The CommerceHealthcare® team is committed to helping your organization significantly reduce the amount of refunds issued. The team will work with you to identify why refunds are occurring and how to create efficiencies.
PreferPay® enhances coordination between the patient accounting and accounts payable teams to reduce manual, time-consuming tasks. It can significantly ease reconciliation in your patient accounting system.
PreferPay® also reduces the need to collect, retain, or manage individual patient payment information.
Under certain funding types, the Commerce team handles unclaimed property, processing for uncashed checks.
PreferPay® is the only patient refund solution backed by Commerce Bank’s stability and service.
If your organization is looking for ways to improve patient satisfaction while streamlining back-end processes and reducing fraud risk, visit our website to learn more or to speak with one of our specialty healthcare team members.